Effective Date: August 13, 2026
Heartfelt Hearing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, services, communications, and SMS/text messaging program.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Mailing address
- Email address
- Telephone and mobile phone number
- Appointment and scheduling information
- Information submitted through our website or contact forms
- Communications or inquiries you send to us
- Information necessary to provide hearing-related products and services
- Payment and transaction information
- SMS/text messaging preferences and consent records
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.
How We Use Your Information
Heartfelt Hearing may use your personal information to
- Provide and administer our products and hearing care services
- Schedule, confirm, and remind you about appointments
- Respond to questions and customer service requests
- Communicate with you regarding hearing aids, orders, repairs, warranties, appointments, follow-up care, and other services
- Send SMS/text messages when you have consented to receive them Process transactions and maintain appropriate business records Improve our website, services, and customer experience Comply with applicable laws, regulations, and legal obligations
- Protect against fraud, misuse, unauthorized activity, and security threats
SMS/Text Messaging Privacy
If you provide your mobile telephone number and consent to receive SMS/text messages from Heartfelt Hearing, we may use your mobile number to send communications consistent with the consent you provided.
Mobile information, including mobile phone numbers, text messaging originator opt-in data, and consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
We may disclose information to service providers that assist us in delivering text messages and operating our communications systems when necessary to provide those services. These service providers are permitted to use the information only as necessary to perform services on our behalf. Your consent to receive SMS/text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS/text messages at any time by replying STOP to any message from Heartfelt Hearing. After opting out, you may receive a final message confirming your opt-out. For assistance with our SMS program, reply HELP or contact Heartfelt Hearing at (480) 218-4321 or f[email protected]
Sharing of Personal Information
Heartfelt Hearing does not sell your personal information.
We may share personal information with service providers that perform services on our behalf, including providers involved in payment processing, appointment scheduling, technology services, communications, website hosting, hearing aid services, and other necessary business operations.
We may also disclose information when required by applicable law, regulation, court order, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Heartfelt Hearing, our patients, customers, or others.
SMS opt-in consent information and mobile telephone numbers will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Healthcare and Sensitive Information
Because Heartfelt Hearing provides hearing healthcare and hearing-related products and services, some of the information we collect may relate to your hearing or healthcare needs.
Where applicable, protected health information is handled in accordance with applicable federal and state privacy requirements and any separate Notice of Privacy Practices maintained by Heartfelt Hearing.
This website Privacy Policy does not replace any Notice of Privacy Practices applicable to protected health information.
Data Security
Heartfelt Hearing uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate healthcare and business records, comply with legal obligations, resolve disputes, and enforce our agreements.
SMS consent records may also be retained as necessary to document consent and compliance with applicable messaging requirements.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality, and maintain website security.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
Third-Party Services and Links
Our website may contain links to third-party websites or use thirdparty services. Heartfelt Hearing is not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.
Children’s Privacy
Our website and SMS messaging program are not directed toward children for the purpose of collecting personal information without appropriate involvement or authorization from a parent or legal guardian.
We do not knowingly collect personal information directly from children through our website for marketing purposes without appropriate consent when required by law.
Your Communication Choices
You may ask us to update certain contact information or change your communication preferences by contacting us.
To stop receiving marketing or informational SMS/text messages, reply STOP to any SMS message from Heartfelt Hearing.
Opting out of SMS communications does not prevent Heartfelt Hearing from contacting you through other methods when appropriate or necessary to provide requested services.
Changes to This Privacy Policy
Heartfelt Hearing may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.
When we make changes, we will post the updated Privacy Policy on our website and revise the effective date above.
Contact Heartfelt Hearing
If you have questions about this Privacy Policy, our privacy practices, or our SMS/text messaging program, please contact us:
Heartfelt Hearing
1115 N. Higley Rd., Suite 110
Mesa, AZ 85205
Phone: (480) 218-4321
Email: [email protected]
Website: heartfelthearing.com